- Launch Windows Explorer by pressing Windows Key + E on your keyboard or select Start > Run and type explorer.
- Browse to C:\Program Files \Common Files\InstallShield\engine.
- Right-click the highlighted engine directory and select Delete.
- Install the latest version of the iKernel engine.
- Download iKernel engine update and save it to your Desktop.
- Double-click on ikernelupdate.exe to install.
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